system security compliance, system configuration management, governance plan and policies, data privacy assessment, system auditing requirements, internal audit, FISMA audit preparation

requirements elicitation, use case development, requirements analysis, requirements specification, epics, features, user stories, backlog management, requirements management

process analysis, process decomposition, process mapping, process metrics, process reengineering, change management, process automation

quality assurance plan, quality controls, quality assurance management, system test plan, user acceptance test plan, test management, test automation, test execution

Agile Scrum, Kanban, SDLC waterfall, project plan, work breakdown structure, project facilitation and monitoring, risk management, system transition plan, communication plan, release plan

functional analysis, technical analysis, function-role analysis, fit-gap analysis, functional and technical solution design specification, architecture specification, interface specification, developer documentation

data migration plan, release management plan, delivery logistics, release notes, contingency plan, system transition plan, decommission plan

training needs analysis, role-based curriculum development, training plan, reference guide, release notes, user manual, training facilitation

production support plan, system change control, change management, standard operating procedures

cognitive walkthrough, contextual inquiry, design thinking, participatory design, product design, style guide, survey, usability lab design, usability test plan, usability testing, usability test report, user interview, user profile, user task analysis, UX audit, human factors engineering, focus groups, UX writing, information architecture, user interface design, rapid prototyping